I had been using the brand 'NICE' executive bus travelling from Penang to Kuala Lumpur regularly for a number of years. This express bus brand is the most expensive for the Penang-Kuala Lumpur sector. One expects a certain degree of comfort & service commiserate with the price the company charges(currently RM68 one way).
Lately, I've been appalled by this bus company's modus operandi. In the last year or so, I've been on buses that were cancelled(they say the earlier bus "rosak') and people moved on to later buses , ending with two person 'fighting ' over the same seat.
And one only has to go to the 'Nice' bus ticket counter at Sg Nibong (Penang) bus station to enjoy the so -called "mesra" services! However, luckily, this 'mesra' services is not to be found at their Weld Quay or KL ticket office. Here, I find the counter staff generally helpful.
But, the last straw for me was my being on the 2.15pm NICE bus from Kuala Lumpur to Penang on Sunday 3rd May,2009. Despite telling us that the journey would take 4.5 hours to reach Penang, the bus not only went on a detour to KL Sentral but also to Butterworth. This is clearly unfair to passengers who have paid RM 68 for a KL-Pg Express bus service. When I complained , they said the bus had to drop off 3 passengers at Butterworth. I pointed out that passengers should have been told that when they bought the tickets. Can anyone tell me if it is illegal for an express bus to make detours?
As one of my fellow passengers remarked "This bus is not so Nice after all"! I have to agree and will vote with my feet in the future!!
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Malaysian dish. That's what we get for being such a polite and courteos society. No complaints, no demonstrations - if you complains it means you oppose and therefore you terrorize.
ReplyDeleteHave you try going into their website http://www.parkmayberhad.com/nice.html I wonder whether they had any complaint link. I got a blog too at http://mybrandchoice.blogspot.com/.
Since the last posting, Nice has increased some of its buses running KL-Pg to RM75, saying they are using newer buses for some of this sector. This did not stop one of this so-called 'newer' buses from breaking down on the 6pm KL-Pg(on Sunday 7 June,2009) sector and arriving in Penang 11.30pm!
ReplyDeleteAlso, beware that some of the Nice's KL-Pg sector trips goes into Butterworth , in which case the bus takes about 5+1/2 hours to reach Penang Sg.Nicbong station!
Luckily, there are now many alternatives for Penangites by bus to KL, one of which leaves from both Sg.Nibong and Queensbay, much better value and service , for now!